1. PURPOSE OF THE PROJECT
The Haskell Indian Health Center (HIHC), Indian Health Services (IHS) has a requirement for a maintenance
service for two Tru-D Smart UVC equipment, to include access to the online portal in creating reports on use
and run cycles.
2. DETAILED DESCRIPTION OF THE TECHNICAL REQUIREMENTS
The contractor shall warrantee two Tru-D Model IQScout smart UVC devices (SN: 50010169349,
49040169349) providing technical service, parts and maintenance as needed and annual preventative
maintenance. The vendor shall provide virtual and onsite assistance related to use and function of the devices.
The vendors technicians shall hold competencies necessary to accurately diagnose and resolve issues with the
devices in accordance with the manufacturer’s instructions for us. In addition, the vendor shall host an online
portal that tracks use of the devices with a spectrum of reports that covers use details by room, cycle ran, and
operator.
3. PERIOD OF PERFORMANCE
The base year Period of Performance will be 12 months from date of award with four (4) twelve (12) month
option years.
4. LEVEL OF EFFORT
a. The contractor shall warrant the devices subject to such Attachment to be free from defects in material and
workmanship under normal use when used in accordance with its operations manuals and labeling. If
during said period, Purchaser determines that a Device is not operating as prescribed in such Device’s
operations manual or is otherwise deemed defective, Purchaser shall notify vendor of such device defect
by contacting the vendor support. Purchaser’s sole remedy and vendor sole obligation with respect to any
breach of this limited warranty shall be limited to the service options listed. Upon Purchaser contact, vendor
shall determine which of the following steps is appropriate for such non-conforming Device:
􀁸 on-site repair by vendor personnel within 3 business days;
􀁸 repair at a vendor repair facility within 3 business days;
􀁸 on-site repair by Purchaser personnel (as trained by vendor) pursuant to instructions received from
vendor, wherein vendor shall provide any replacement parts necessary to repair the non-conforming
device within 3 business days.
b. The vendor shall determine the appropriate service remedy for any nonconforming Device. If requested
by vendor, HIHC shall return such nonconforming Devices to vendor, in accordance with vendor’s
instructions and the freight carrier arranged by vendor. Vendor shall be solely responsible for the costs
incurred in connection with the return of any such nonconforming Device or part thereof, including, but
not limited to, freight and related insurance.
c. During the period of performance, the vendor shall provide the following services to HIHC for each device:
􀁸 Device application upgrades upon release thereof; and
􀁸 Access to vendors Outbreak loaner pool if Purchaser experiences an acute disease outbreak at its
facility:
o 30-day no cost use of additional Device. HIHC shall reimburse vendor for any freight and related
insurance in the shipment of such Device to Purchaser)
Department of Health and Human Services
Indian Health Service
Haskell Indian Health Center
2
o Shipment within 72 hours of the later of: loaner request to vendor; and execution of loaner
agreement.
o A maximum of one loaner Device shall be provided to Purchaser on an annual basis.
o Any loaner Device is for the direct benefit of Purchaser’s facility only.
􀁸 Complete bulb protection plan and replacement bulbs at the end of bulb life if such replacement is
required for such Device.
d. The vendor shall provide a secure online portal with the following features:
􀁸 Password protected access to usage analytics;
􀁸 Customized dashboard with usage graphs and search features;
􀁸 Analytics including room and operator identification, date stamp, dosage selected and run- time;
􀁸 Discharge performance metrics; and
􀁸 Searchable repository of Purchaser’s Device data.
e. Training: Vendor shall provide training on:
􀁸 Initial training of Purchaser’s personnel on the proper use of the Device(s) and Portal e (either through
an on-site visit or by teleconference.
􀁸 Once annually, vendor shall provide an on-site visit to Purchaser in order to perform routine preventative
maintenance, sensor calibration, and device tune-up on each Device, wherein Purchaser and vendor shall
mutually agree upon the date and time of such service visit;
5. SPECIAL REQUIREMENTS
a. In accordance with HHSAR 304.1301(a) HHS follows National Institute of Standards and Technology
(NIST) Federal Information Processing Stand