Employment Center Services in support of North Carolina National Guard and Reserve component Soldiers, Airmen and their eligible family members via the Beyond Yellow Ribbon Program. The NCNG Employment Center supports Joint Forces Headquarters through the delivery of various Employment Services for eligible members. Contract employees under the subject contract coordinate and communicate to support eligible unemployed or underemployed personnel.

*Incumbent contractor: RIGHTDIRECTION TECHNOLOGY SOLUTIONS, LLC

*Please consult with www.irs.gov for the most up-to-date information for tax laws regarding fringe benefits.

*All firms shall respond to 52.212-3 via www.sam.gov registration; this will not count toward any volume page count.

*The Gov't recognizes EO 14026 was revoked on 14 March 2025; however, we do not have the ability to manipulate published wage decisions. Offerors are to comply with current DOL law, recognizing all revocations not yet reflected in the WD. 

*Submit packages to POC listed via email.

Last day to submit questions/RFIs: 9 June 25. 

1. Q: Can we include certifications, degrees, and specialized credentials (such as doctoral-level qualifications) of proposed key staff within the capabilities narrative, or should those be limited to resumes only? A: Please reference 52.212-1 Addendum 2.1 (b)

2. Q: Will advanced education or nationally recognized workforce training programs (such as apprenticeships) be considered a value-add in the technical evaluation?  A: Contractor is free to propose whatever labor mix they can believe is optimal for execution of the PWS; reference 52.212-2 and 52.212-2 Addendum for how the Gov't intends to evaluate.

3. Q: May we propose hybrid staffing models that include apprentices under supervision if all PWS requirements are met? A: Contractor is free to propose whatever labor mix they can believe is optimal for execution of the PWS; reference 52.212-2 and 52.212-2 Addendum for how the Gov't intends to evaluate.

4: Q: Will proposed staff be allowed to complete mandatory federal training (e.g., AT Level 1, iWATCH, OPSEC) after award during onboarding, or must training be completed pre-award? All timelines are discussed within PWS Para 1.4.5 through 1.4.5.12

5: Q: Are there any additional NCNG-specific training requirements beyond those listed in the PWS? A: All known training has been identified

6. Q: Does the Government have a proprietary Salesforce system or platform in place, or is the contractor expected to provide and configure it? A: Gov't has this system in place

7. Q: Can you provide more detail regarding what metrics and reporting outputs are expected from the Database Administrator in Year 1? A: See updated PWS dated 4 June 25

8. Q: Multiple Wage Determinations are included. Could you please clarify which WD applies to each of the eight performance locations? A: Offerors are encouraged to look up each county for the performance locations to identify the applicable WD.

9. Q: With EO 14026 revoked but not reflected in the current wage determinations, should pricing reflect the revised legal minimums or the posted rates? A: Recommend contacting US Wage and Hour Division for any SCA questions at 866-487-9243

10. Q: Will there be a transition or phase-in period from the incumbent (RightDirection Technology Solutions, LLC) to the new contractor? A: No

11. Q: Is the incumbent staff eligible for transition/hire? Are there any incumbent protections or CBAs applicable? A: Recommend coordinating with the incumbent contractor.

12. Q: Is there a preferred format for submitting resumes and the capabilities narrative? A: Reference Synopsitation 52.212-1 (Addendum) for the Technical Submission 

13. Q: Will the Government accept a combined PDF submission, or do you prefer separate attachments for each required element? A: Either is acceptable; identify each volume so the evaluation team can perform page counts.

14. See updated PWS for clarification surrounding the Phase In period.

15. See updated synopsitation for addition of 52.222-46. 

16. Q: Could the agency kindly confirm the total budget allocated for this contract? A: No

17. Q: Will this be a single-award or a multiple-award contract? A: Single Award

18. Q: Is this a new requirement, or is it a recompete of an existing